Frequently Asked Questions
How To Cancel A Subscription
Follow these steps if you would like to cancel your subscription: Log in via the web portal (you cannot cancel your subscription from the app). Click on the Settings (gear) icon towards the top right…
Glossary of Terms
Glossary of Terms Ace- A score of 1 on a hole. Albatross- A score of 3 under par on a hole. Banker- Individual match play competition where the designated banker has a match against each of the other…
Creating an event - Create Event (from dashboard) vs Community Event
When creating a new event or game, you should first determine what type of event, your overall objectives with the event and the group of players involved. If this is a quick game for today with a fe…
How to Update Your Profile
To update your profile in Unknown Golf, first go to a web browser. This cannot be updated in the app at this time. Once in a browser, go to www.unknowngolf.com and login. If you do not have a login a…
How to use GPS
GPS is now available within the scorecard section of live scoring. If you are not in the scorecard section for keeping score, you can not currently access GPS ( this will change over the next few wee…
How to Register Players for an Event
This video will guide you on how to add players to a community or event..
How to Change Player Handicaps for an Event
If you do not want to use the GHIN index, or a player doesn't have one, you can manually add or adjust player handicaps for an event or multi-round event..
How to Create a Custom Golf Course
Unknown Golf provides the opportunity to create custom golf courses, to allow live scoring and leaderboards for events on any course. This video guides you thru how to create a custom course. Some of…
Community Event vs. Club Event
A "Community Event" and a "Club Event" are one in the same, all Club Events are part of a Community whether it is an MGA / LGA Event or an Event created in the Club Portal.
How to Create a Golf League?
To create a Community / League on Unknown Golf, you will first need to subscribe to Unknown Golf. If you are not currently a member, go to www.UnknownGolf.com to join. After logging into Unknown Golf…
Does Unknown Golf have an Apple or Android App?
Unknown Golf offers a downloadable app on both the Apple App Store and Google Play Store.
How to Convert a .PDF file to a .JPG to upload an Image
If you are trying to upload an Image to Unknown Golf and the type of file is a.PDF, you can convert the file to an image using Adobe's Online Conversion tool: https://www.adobe.com/acrobat/online/pdf…
Can Players View my GHIN Number?
No, players cannot view or access your GHIN Number. If you are a member of a League, the League Director does have access to view your GHIN Number.
Can Players share the same Email Address on Unknown Golf?
No, the email address is unique per player, and cannot be shared. This is most common with Couples, we recommend one of the players to Sign Up for a new email address with an email provider.
Does Unknown Golf Support a Ryder Cup Format?
Unknown Golf supports all of the variations of the a Ryder Cup Format.
What formats does Unknown Golf Support?
Through a "Build Your Own Game" concept, Unknown Golf supports the configuration of an unlimited number of Single & Multi Round formats.
Course Handicap vs. Playing Handicap
The Course Handicap is a calculation of a Handicap based off a Handicap Index, Tee Box Slope, Tee Box Rating, and Tee Box Par. The Playing Handicap is the Course Handicap + applying any handicap allo…