All Categories ​>​ ​Frequently Asked Questions

Frequently Asked Questions

How can I hide my playing activity from friends viewing (Incognito Mode)?

If you do not want any of your Activity to be viewable by friends or other players, you can enable "Incognito Mode". To enable "Incognito Mode", from your Clubhouse go to our Settings, and then at th…

Updated by Bill Trabosh

Can I hide leaderboards after a certain number of holes?

Yes, you can hide leaderboards after a certain number of holes have been completed. Please reference the video below for a walkthrough of how to set this up in your event..

Updated

How to Set Pin Locations

The below video will walk you through how to set pin locations for your golf course..

Updated

Can players Sign Their Scorecard Early?

Yes, if you enable your event to support the early signing of scorecards, players can sign their scorecard after the # of holes that you have designated as the event admin. For a walkthrough of how t…

Updated

How Does the Player Usage Fee Work?

For any event with 5 or less players, there is no usage fee. For any event that exceeds 5 players, it must be created in a community and a charge of $2 per player, per round, will be incurred for eve…

Updated

How to use GPS

GPS is now available within the scorecard section of live scoring. If you are not in the scorecard section for keeping score, you can not currently access GPS. The GPS map will show for the hole you…

Updated by David May

How to Update Your Profile

The below video will walk you through how to edit your Unknown Golf profile.

Updated by David May

How to Share Live Leaderboards

How to share live leaderboards with players and/or anyone not playing in the event who may want to track the leaderboards. Click into your event. Select "social". Select "share". This will provide bo…

Updated

How To Cancel Your Unknown + Membership

If you subscribed via the web portal, follow these steps if you would like to cancel your Unknown + Membership: Log in via the web portal (you cannot cancel your + membership from the app). Click on…

Updated by David May

What is the Difference Between a Member and an Unknown + Member?

Anyone can be a member of Unknown Golf, and being a member is completely free! For those wishing to enhance their Unknown Golf experience even further, we offer the option to upgrade your membership…

Updated

How do I get from On Course Scoring to Advanced Event Home

Our on-course scoring section provides numerous robust setup features. However, for more complex event setups, you may occasionally need to navigate to the "Advanced" event home. You can access the d…

Updated

How Do I Finalize Event Results?

To finalize results/payouts for an event, follow these steps: 1. Navigate to your event is not already in it. 2. Click Setup 3. In the "Post Round" section, click "Edit Results & Payouts" 4. Click "C…

Updated

How Do I Copy An Event?

In Unknown Golf, you can copy a previous event if you want to run another event that is the same format. Follow these steps to copy an event: 1. Go into your community 2. Click the three lines in the…

Updated

How to establish a handicap with the USGA (GHIN)

If you are looking to establish a handicap with the USGA, you will need to have your own Golf Handicap Index Number (GHIN). You can sign up via a local club in your area or purchase one directly thru…

Updated by David May

How Do I Remove Myself From a Community?

Players cannot remove themselves from a community. If you would like a community to be hidden from you, please contact support@unknowngolf.com and include the name of the community.

Updated

How to Add/Edit a Score

The below video will walk you through how to add/edit a player's score for a round..

Updated

TV Display

In Unknown Golf, you can display the live leaderboards for your event using our TV Display feature. Q: What do I need to do to display my leaderboards? A: 1. You will need an Amazon firestick. 2. On…

Updated

How to Change Player Handicaps for an Event

If you do not want to use the GHIN index, or a player doesn't have one, you can manually add or adjust player handicaps for an event or multi-round event..

Updated

Glossary of Terms

Glossary of Terms Ace- A score of 1 on a hole. Albatross- A score of 3 under par on a hole. Banker- Individual match play competition where the designated banker has a match against each of the other…

Updated by David May

Creating an event - Create Event (from dashboard) vs Community Event

When creating a new event or game, you should first determine what type of event, your overall objectives with the event and the group of players involved. If this is a quick game for today with a fe…

Updated by David May

How to Register Players for an Event

This video will guide you on how to add players to a community or event..

Updated by David May

How to Create a Golf League?

To create a Community / League on Unknown Golf, you will first need to subscribe to Unknown Golf. If you are not currently a member, go to www.UnknownGolf.com to join. After logging into Unknown Golf…

Updated by Bill Trabosh

Does Unknown Golf have an Apple or Android App?

Unknown Golf offers a downloadable app on both the Apple App Store and Google Play Store.

Updated by Bill Trabosh

How to Convert a .PDF file to a .JPG to upload an Image

If you are trying to upload an Image to Unknown Golf and the type of file is a.PDF, you can convert the file to an image using Adobe's Online Conversion tool: https://www.adobe.com/acrobat/online/pdf…

Updated by Bill Trabosh

Can Players View my GHIN Number?

No, players cannot view or access your GHIN Number. If you are a member of a League, the League Director does have access to view your GHIN Number.

Updated by Bill Trabosh

Can Players share the same Email Address on Unknown Golf?

No, the email address is unique per player, and cannot be shared. This is most common with Couples, we recommend one of the players to Sign Up for a new email address with an email provider.

Updated by Bill Trabosh

Does Unknown Golf Support a Ryder Cup Format?

Unknown Golf supports all of the variations of the a Ryder Cup Format.

Updated by Bill Trabosh

What formats does Unknown Golf Support?

Through a "Build Your Own Game" concept, Unknown Golf supports the configuration of an unlimited number of Single & Multi Round formats.

Updated by Bill Trabosh

Course Handicap vs. Playing Handicap

The Course Handicap is a calculation of a Handicap based off a Handicap Index, Tee Box Slope, Tee Box Rating, and Tee Box Par. The Playing Handicap is the Course Handicap + applying any handicap allo…

Updated by Bill Trabosh

I am not receiving Email from Unknown Golf

If you are not receiving email from Unknown Golf, please check your SPAM / JUNK folder in your email client as the email may be flagged by the SPAM filter. Have you Received email from Unknown Golf B…

Updated by Bill Trabosh

Powered by HelpDocs (opens in a new tab)